Terms of Service

Omni lets a business receive and answer its customers' messages on WhatsApp, Instagram, Messenger, email and web chat from one inbox, with automations, message templates and optional AI assistants. Omni is for businesses: the person who signs up must be authorised to act for the business and for every account it connects.

You connect your own WhatsApp Business Account through Meta's Embedded Signup and grant Omni access to it. Omni then, on your behalf: sends and receives your messages, creates and manages your message templates, subscribes to your account's webhooks and registers the numbers you chose. The account and its numbers remain yours. You can remove Omni's access at any time in Omni or in Meta Business Suite; your channels then stop.

You must follow, and are responsible for your compliance with:

• the WhatsApp Business Messaging Policy and WhatsApp Commerce Policy;
• the WhatsApp Business Solution Terms and Meta's terms for Instagram and Messenger, as they apply to your accounts.

In particular you must have each person's opt-in before messaging them first, honour opt-outs (Omni records WhatsApp's marketing preferences and will not send marketing templates to people who opted out), send only lawful content, and not use Omni for spam, deception or anything those policies forbid.

You are responsible for the messages you, your team, your automations and your AI assistants send, and for having a lawful basis to process your customers' data. You keep all rights to your content; you give us permission to process it only to provide Omni to you.

AI assistants answer in your name according to the instructions and tools you give them. AI can make mistakes: review what your assistants are allowed to do, and keep a person available for what they hand over. Actions you mark for approval wait for a person.

Omni is billed according to your plan and AI credits. Meta charges for WhatsApp conversations separately, according to its own pricing, through the payment method on your WhatsApp Business Account. Fees already paid are not refunded except where the law requires.

We may suspend a channel or account that breaks these terms or Meta's policies, puts the service or other businesses at risk, or that Meta restricts. You may stop using Omni at any time. On termination we stop processing your accounts and delete your data as described in the data deletion instructions.

Omni is provided as is. We are not liable for Meta's actions (such as restricting your account or a template), for messages that are delayed or not delivered by networks outside our control, or for indirect losses. Our total liability is limited to the fees you paid us in the three months before the claim.

These terms are governed by the laws of the United Republic of Tanzania. Questions: legal@olbongo.com; abuse reports: abuse@olbongo.com.